Terms and Conditions.
These Terms & Conditions apply to all services provided by ZEDLAB. By engaging our services, you agree to the following terms.
1. Quotes & Pricing
All quotes are valid for 30 days from the date of issue.
Quotes are based on information provided at the time. Changes to project scope, materials, or design may result in revised pricing.
Prices are exclusive of GST unless stated otherwise.
A 50% deposit is required to confirm your order, with the balance payable prior to delivery or installation.
2. Orders & Approvals
Orders will only proceed once we receive written approval of the quote and design proof.
You are responsible for checking artwork proofs for accuracy (spelling, sizing, colours, etc.) before approving.
ZEDLAB is not liable for errors once proofs have been approved.
3. Production & Lead Times
Standard lead times are 2–3 weeks from proof approval and deposit payment.
Custom or large-scale projects may require extended timeframes — we will advise you accordingly.
Lead times may vary due to supplier availability or unforeseen delays.
4. Payment Terms
Full payment is required before dispatch or installation, unless prior arrangements have been made.
Payment can be made via bank transfer or other agreed methods.
Late payments may incur interest charges and delay delivery.
5. Delivery & Installation
Delivery costs will be quoted based on the size, weight, and location.
ZEDLAB takes all reasonable care in packaging and shipping products. We are not responsible for damage occurring during transit by third-party couriers.
Installation services, if required, will be quoted separately and subject to site access and conditions.
6. Warranty & Liability
We guarantee the workmanship and materials of our signage under normal use for 12 months.
Warranty does not cover damage due to misuse, vandalism, extreme weather, or improper installation by third parties.
ZEDLAB’s liability is limited to the repair or replacement of faulty products.
7. Cancellations & Refunds
Orders cancelled after production has commenced may incur costs for materials and labour already expended.
Due to the custom nature of signage, refunds are not available for change of mind.
Any product faults or damages must be reported within 48 hours of delivery for resolution.
8. Intellectual Property
All designs, concepts, and materials created by ZEDLAB remain our intellectual property unless otherwise agreed.
Client logos and brand assets remain the property of the client.
9. Governing Law
These Terms & Conditions are governed by the laws of New Zealand.
Contact Us
For any questions or clarifications regarding these terms, please contact:
ZEDLAB
Hawke’s Bay, New Zealand
zac@zedlab.co.nz