Refunds and Returns.

At ZEDLAB, every sign we produce is custom-made with care and precision. Because of the bespoke nature of our work, we have the following policy regarding refunds and returns.

1. No Refunds or Returns on Custom Work

• Once a design proof is approved by you and production has commenced, your order is considered final.

• Due to the custom craftsmanship involved, we do not accept refunds or returns for change of mind, incorrect choices, or subjective preferences after approval.

2. Design Proof Responsibility

• It is your responsibility to thoroughly check and approve all design proofs before we proceed to fabrication.

• This includes checking spelling, sizing, colours, materials, and layout.

• ZEDLAB is not liable for errors that were approved at the proof stage.

3. Damaged or Faulty Products

• If your signage arrives damaged in transit or has a clear manufacturing fault, please notify us within 48 hours of receiving your order.

• We will assess the issue and, where applicable, arrange for a repair, replacement, or suitable remedy.

• Evidence of damage (e.g., photos) will be required for claims.

4. Warranty Claims

• For faults arising from workmanship or materials under normal use, please refer to our 12-month workmanship warranty.

• This excludes damage caused by misuse, vandalism, environmental conditions, or improper installation by third parties.

5. Freight Damage

• While we package all orders carefully, ZEDLAB is not responsible for damages caused by third-party couriers during transit.

• We will assist you with any claims where possible.

6. Cancellations

• Orders cancelled after design approval and once production has begun will still be charged for materials, labour, and any associated costs already incurred.

Contact Us

If you believe there is an issue with your order, please contact us promptly at:

ZEDLAB
Hawke’s Bay, New Zealand
zac@zedlab.co.nz