Shipping FAQs
Where do you ship to?
We currently ship signage across New Zealand using reliable courier services. For larger or more complex installations, we can also arrange freight or on-site delivery. If you’re outside of NZ and interested in working with us, get in touch and we’ll see what’s possible.
How much does shipping cost?
Shipping costs depend on the size, weight, and destination of your order. You’ll receive a shipping estimate when we send your quote. For larger bespoke projects, we may need to arrange special freight — we’ll advise you on the best and most cost-effective option.
How long does delivery take?
Once your signage is completed, delivery usually takes:
1–3 working days for standard courier deliveries within NZ.
Longer for rural addresses or oversize freight.
You’ll receive tracking details as soon as your order is dispatched.
How will my signage be packaged?
We take care to package your signage securely, using protective materials like foam, bubble wrap, and reinforced boxes to ensure it arrives safely. For larger items, we may use custom-built crates or pallets.
Can I pick up my order?
Yes — if you’re local to Hawke’s Bay, you’re welcome to arrange a pick-up from our workshop. Just let us know when confirming your order and we’ll organise a suitable time.
What if my order arrives damaged?
If your signage arrives damaged, please notify us within 48 hours of delivery with clear photos of the issue. We’ll repair or replace the item as quickly as possible. Damage claims lodged after this period may not be accepted, so it’s important to check your delivery promptly.